1. Cancellations
- Before shipping: You can cancel any order for a full refund at any time before it has been dispatched. Contact us at [email protected] or call +91 9819 555 700 with your order number, and we will process the cancellation and refund
- After shipping: Once an order has been dispatched, it can no longer be cancelled. You may initiate a return after the product is delivered, as described below
- Installation service fees are non-refundable once the installation visit has been completed
2. Returns
- Most products may be returned within 7 days of delivery
- To be eligible for return, the product must be unused, uninstalled, in its original packaging with all accessories, manuals, and included materials, and in the same condition it was received
- Products that have been installed, configured, wired in, or show signs of use are not eligible for return unless they are defective
- To start a return, contact us at [email protected] with your order number and the reason for return. We will confirm eligibility and share the return process with you
3. Non-Returnable Items
The following are not eligible for return except where the product itself is defective:
- Products that have been installed, configured, or wired into your home's electrical system
- Custom-configured systems and bulk or project orders assembled to a specific site's requirements
- Installation services once the installation visit has been completed
- Any item specifically marked as non-returnable on its product page at the time of purchase
4. Damaged or Defective Items
- If your product arrives damaged or is found to be defective, contact us within 48 hours of delivery at [email protected] with your order number and photographs of the damage or defect (packaging and product)
- We will arrange a free replacement or a full refund, including any shipping costs you incurred
- Please retain the damaged product and its packaging until the claim is resolved, in case the courier partner or manufacturer needs to inspect it
- Products also carry the manufacturer's standard warranty; see our Terms and Conditions for warranty details
5. Refund Method and Timeline
- All payments on smartify.in are processed through Razorpay. Refunds are issued to the original payment method used at checkout — the same card, UPI ID, net banking account, or wallet — via Razorpay. We do not issue refunds by cash, cheque, or to a different account
- Once a cancellation or return is approved, refunds are processed within 7-10 business days. The exact time the funds take to reflect in your account after that can vary by bank or payment provider
- You will receive an email confirmation once your refund has been initiated
6. How to Reach Us
For any cancellation, return, or refund request, or if you have a question about an order, contact our support team:
7. Changes to This Policy
We may update this refund and cancellation policy from time to time. Any changes will be reflected on this page with an updated "Last updated" date. This policy should be read together with our Terms and Conditions and Shipping Policy.