Frequently Asked Questions

What is Home Automation?

“Home automation is simply connecting all the functional elements of your home to a network (Internet) and putting it to work for you.”

Home automation technology lets you control, monitor and track your home from anywhere in the world, using your smartphone, computer or tablet device. Besides providing active real-time control, the devices can also be programmed to respond to external events, without requiring your input.

For instance, controlling your lights from your smartphone is active control, while programming your lights to automatically turn on, when an intruder breaks in, is passive control.

When paired up with sources for contextual information (weather, traffic, social media, sensors, usage-patterns, etc.), home automation technology can be used to achieve both forms of control (active and passive), and deliver an unparalleled comfort experience.

What all things can I automate in my home?

Pretty much everything.

The easiest way to enumerate the possibilities is to just look around your home and count all the stuff that’s connected to a grid (electric or network), and pair it up with all the things that can be measured (temperature, humidity, etc.), tracked (door movements, motion, activity, etc.) or controlled (electronic devices). You add them up, and you have the answer to all the possibilities offered by Internet of Things (IoT).

If you wish to explore the various home automation possibilities, checkout our concepts, or if you wish to know how they can be applied, navigate through the use-cases.

Why should I automate my home?

We spend so much time and capital to make our homes beautiful, but we spend little to nothing to make them functional.

For instance, every car has sensors that automatically detect intrusion and trigger an alarm; every smartphone has ambient sensors that automatically adjust the brightness based on external lighting; why don’t we have the same for our homes? Why do we still protect our precious homes using just one small piece of metal? Why do we still have inefficient mechanical switches that don’t sense our presence, and have to be turned on/off manually?

Home automation technology is what makes your home intelligently functional, like your car or smartphone.

It allows you to control connected appliances, read environmental data, sense intruder movements, change ambience, manage mechanical devices, and do a lot more. It provides you the flexibility to control everything in your home from your smartphone, tablet, computer or using just your voice.

In the end, if we spend so much on making the home look good, why can’t we invest a fraction of it in making the home feel good?

Do you manufacture these smart devices?

No. We are smart home enablers; not device manufacturers.

Oh. So, what do you guys actually do?

We procure devices from some of the best home automation brands in the world, test them for quality, and guide you towards installing them in your home. We also provide lifetime support and professional installation on all products purchased through our store.

Great. But is operating a home automation system easy?

Yes, absolutely.

Since we stock products from only the top brands in the world, you get to experience some of the smoothest, most intuitive and well-designed product experiences.

We promise to get you rolling in no time.

What if I don't have a smartphone?

That’s perfectly fine.

Most of the home automation systems would still work, but the whole experience would become a bit restricted, since there’s no way to send instant notifications or control things remotely.

So, we highly recommend getting a smartphone, if you don’t have one already. There are no stringent requirements, either. Any mid-range iOS/Android phone would do.

How does the home automation system operate?

Different home automation systems operate on different protocols. Some of the most popular and widely used home automation protocols are Zigbee, WiFi, Z-Wave, EnOcean, Thread and RF, while a few wired systems operate through the Cat3 cable.

However, at Smartify, we believe that your home should stay as beautiful as it is.

Our whole home automation experience has been designed to operate wirelessly, so that there are no ugly wires running across your walls. That also means you can install, port and relocate devices as your needs change.

To know more about the various home automation technologies that we support at Smartify, checkout our wireless technology section.

Would the system work when there's no Internet?

We understand that this can be a huge concern, especially if you’re buying a security kit. And that’s the reason we endorse security kits that can trigger a local alarm, even without an active Internet connection (Zigbee/RF/Z-Wave operated).

As an add-on, we also provide an auto-failover router that automatically switches to a wireless alternative, when your primary Internet connection gets inactive.

Do I have to keep my switch always on to operate wirelessly?

Yes.

Just like a smartphone can only be turned on instantly if it’s in the “standby mode”, you’ll need to keep all the connected devices in standby mode to operate them remotely.

If you’re concerned about how much power they will draw, don’t worry. Typically, light bulbs and smart plugs consume anywhere between ~1.7W to ~3.5W when put on standby. Doing the math, even if these devices are kept on standby 24*7, they’ll not consume more than 2 units/month (approx.₹ 0.33/day).

How do I know which system is the best for me?

Choosing the best system is now simpler than ever. We have handpicked the best products in every package, so that you enjoy the best possible home automation experience. Just pick the best plan, based on the pre-defined concepts and use-cases, and leave the rest onto us.

Neon: If you want to reduce your energy bills and control lights intelligently.

Shield: If you want to protect your home, track movements, and get notifications.

Atom: If you want the benefits of both economy and security package, with the added advantage of talking directly to a virtual assistant. It’s our recommended package, as it has the highest automation touchpoints.

Uno: If you wish to have a sophisticated automation experience and control everything from a single, easy-to-use interface.

If you wish to buy products from a specific brand or want a customized automation setup, checkout our shop. In case the product you want is unavailable, write to us at: customersupport@smartify.in, or simply drop your query, here.

What's the advantage of purchasing devices from Smartify?

When you purchase from Smartify, you get:

  • Free onsite installation
  • Personalized setup and scene configuration
  • Expert Consultation
  • Products from some of the most reputed brands
  • Free Lifetime Support

To know more about why we provide the best automation experience in India, checkout our Smartify Advantage page.

What happens if the devices don't work as advertised?

If there’s any manufacturing defect with the device, we provide an immediate replacement/refund. In case it’s an integration issue, we make sure we reconfigure the setup and get your system running again.

In either case, we ensure it’s a win-win for you.

Is there any guarantee/warranty offered on the products?

Yes. All products purchased from Smartify come covered under standard manufacturer warranty/guarantee, which ranges from anywhere between 2-10 years.

What if I have technical difficulties using the system?

All products purchased from Smartify come with FREE Lifetime support. That means, when things go wrong, all you have to do is pick-up the phone and give us a call on: +91-9769946462. You can even shoot us an email at: customersupport@smartify.in or leave your technical query, here.  Once you send us an email, give us at least 24-48 hours to respond.

Can I get a system on an ad-hoc basis?

Sure. If you would like to use the device for only a given time period, contact us, and we would be happy to help you out.